Right of Withdrawal
In accordance with the applicable provisions of the Italian Consumer Code (Legislative Decree No. 206/2005) and the EU Consumer Rights Directive, customers have the right to withdraw from a purchase contract without providing any reason, within 14 days from the date the goods are received.
You have the right to withdraw from this contract within 14 days from the day on which you, or a third party other than the carrier, take physical possession of the goods.
To exercise your right of withdrawal, you must notify us of your decision by means of a clear and unambiguous statement (e.g., by letter sent by post or email). While you are not required to use it, you may choose to submit the model withdrawal form provided below.
(Complete and return this form only if you wish to withdraw from the contract.)
To:
Roiers LLC
30 N Gould St, Suite R
Sheridan, Wyoming, 82801
United States
Email: [email protected]
VAT: 61-2071533
I hereby notify you of my withdrawal from the contract for the purchase of the following goods:
Ordered on (date): _____________________
Received on (date): _____________________
Name of the consumer: _____________________
Address of the consumer: _____________________
Signature of the consumer (if sent on paper): _____________________
Date: _____________________
If you withdraw from the contract, we will refund all payments received from you, including delivery costs (except for any additional charges incurred if you selected a delivery method other than our least expensive standard option). The refund will be issued without undue delay and no later than 14 days from the date we are informed of your decision to withdraw.
Refunds will be made using the same payment method used for the original transaction, unless you have expressly agreed otherwise. In any case, you will not incur any fees as a result of the refund.
You must return the goods to us without undue delay, and in any case no later than 14 days from the date you communicate your decision to withdraw. The deadline is met if the goods are sent back before the 14-day period has expired.
Items must be returned in their original condition and packaging. You are responsible for the cost of returning the goods unless otherwise agreed, or unless the goods were delivered in error or arrived damaged.
The right of withdrawal does not apply to the following:
Custom-made or personalized items
Sealed items that are not suitable for return due to health protection or hygiene reasons if unsealed after delivery
Goods that are liable to deteriorate or expire rapidly
Audio/video recordings or software that have been unsealed after delivery
Newspapers, magazines, or periodicals
Returned goods must be in unused, undamaged condition, with all original labels, seals, and packaging intact. We reserve the right to reduce the refund amount if the value of the goods has been diminished due to improper handling.
Please ensure that the items are securely packed to prevent damage during return shipping.
For questions regarding returns, refunds, or the exercise of your Right of Withdrawal, please contact us at:
Roiers LLC
30 N Gould St, Suite R
Sheridan, Wyoming, 82801
United States
Email: [email protected]
You are responsible for any reduction in the value of the goods caused by handling them in a manner that exceeds what is necessary to determine their nature, characteristics, and functioning.